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Your account data, transaction records, and contact details belong to you — and this policy explains exactly how jokercm collects, stores, and protects that information. Access depends on local law and is available where local law permits.
This policy applies to all personal information jokercm collects when you use our platform — including your registration details, login activity, wallet top-up records via DANA, OVO, or ShopeePay, and any communication you send to our support team. We collect only the data needed to operate your account and process transactions. Your name, contact details, and payment method information are stored on secured servers and are not shared with third parties for marketing purposes. When you complete a DANA or OVO transaction, the record appears in your account dashboard after login — the transaction reference, amount, and timestamp are kept for the period required under applicable local law. Cookies and session data help us keep your account active across phone sessions without requiring you to log in repeatedly. You can review or update your contact details at any time through the account settings page. If you believe any stored information is inaccurate, our support team handles correction requests during normal operating hours. Availability of all services depends on local law and eligible regions in Indonesia.
DANA
OVO
ShopeePay
This policy governs data collected when you register, log in, or update your profile. Login timestamps and device session data are stored to maintain continuity across your phone sessions.
Wallet top-ups and withdrawal requests via DANA, OVO, or ShopeePay generate a transaction record on your account. We hold those records for the period required by applicable local regulation.
Browsing the game lobby — including live casino tables and slot rooms — may generate anonymous usage data. This data is used to improve navigation, not to identify you personally.
Payment rails such as DANA and OVO operate under their own privacy terms. Game content from studio providers is governed by those studios' data practices. This policy does not extend to those third-party platforms.
You have the right to review the personal information we hold on your account, request corrections where details are inaccurate, and ask questions about how your data is used. Start from the account settings page after login — your registered contact details, linked e-wallet records, and session history are visible there. To correct inaccurate information, update the relevant field directly in settings or contact our support team with the specific detail you want changed. For questions about data retention periods or how your DANA and OVO transaction records are stored, reach our support team through the contact path listed in the support section below. We aim to respond to data-related requests within the timeframe shown in your account help section. Requests from verified account holders take priority. All services remain subject to applicable local law in Indonesia.
Log in and open the account settings page to see your stored contact details, linked wallet methods, and recent transaction history.
Update your name, email, or phone number directly in account settings. For fields you cannot edit yourself, submit a correction request through our support channel.
Contact our support team with your account reference number if you want to know what data is stored, how long it is kept, or whether it has been shared.
For deletion or portability requests, contact support directly. We process verified account requests and confirm the outcome to your registered contact address.
Open the live chat widget from any page after login. Quote your account reference and describe your privacy question — our team picks up support requests in the order they arrive.
Send your data or correction request to our support email address listed in the account help section. Include your registered contact detail so we can verify the request against your account.
The account help section after login lists current support hours and the response timeframe for privacy-related requests. Check there for the most current contact path available in your region.
Account data — including your registered name, contact details, and transaction records from DANA and OVO top-ups — is stored on secured servers. Access to personal records is restricted to authorised account operations only.
We use session cookies to keep your account active across mobile and desktop handoffs. You can clear cookies through your browser settings; doing so will require you to log in again on your next visit.
Transaction records are held for the period required under applicable local law in Indonesia. Account data is retained while your account remains active. You can ask our support team for the specific retention period that applies to your records.
When this policy changes, the updated version is published at this URL with a revised date at the top of the page. Continued use of your account after a policy update constitutes acceptance of the revised terms.
We store the details you provide at registration — name, email, phone number — along with login timestamps, device session data, and transaction records for wallet methods like DANA, OVO, and ShopeePay. You can review stored contact details in your account settings page after login.
We do not share your personal data with third parties for marketing purposes. Payment processors like DANA and OVO receive only the transaction data needed to complete a top-up or withdrawal. Game content studios receive no personal account data from us.
Open account settings after login and update the relevant field directly. For fields that cannot be self-edited, contact our support team through live chat or email with your account reference and the specific detail you want corrected. We confirm the change to your registered contact address.
Transaction records — including DANA and OVO wallet activity — are retained for the period required under applicable Indonesian law. The exact retention period for your account type is listed in the account help section, or you can ask our support team directly.
Yes. Contact our support team with your account reference number and a deletion request. We verify the request against the registered account holder before processing. Some data may be retained where local law requires it even after a deletion request is fulfilled.
An updated version of this policy is published at this URL with a revised date shown at the top of the page. We do not send automatic notifications for every update, so checking this page periodically keeps you current. Your continued account use confirms acceptance of the current version.